Effective Date: [28/6/2025] Last Updated: [28/6/2025]

1. Introduction

Martlots is committed to protecting your privacy. This policy outlines the types of personal data we collect, how we use it, and the choices you have regarding your information. We strive to maintain the highest standards of data security in compliance with global best practices.

2. Information We Collect

We may collect and process the following types of data:

• Personal Identification: Full name, phone number, email, physical and billing addresses.

• Account Information: Login credentials, user preferences, saved carts.

• Transaction Data: Items ordered, amounts paid, transaction history.

• Device & Technical Information: IP address, browser type, device identifiers, location data.

• Marketing Data: Your preferences for receiving updates, promotions, and offers.

3. Purpose of Data Collection

We use your information to:

• Process, validate, and fulfill orders

• Improve our platform functionality and personalize your experience

• Communicate key updates, order notifications, and promotions

• Detect fraudulent behavior or misuse of the platform

• Comply with legal and regulatory obligations

4. Sharing and Disclosure

Your data is only shared in the following cases:

• With Merchants and Delivery Providers: To fulfill and deliver your orders efficiently.

• With Payment Processors: To facilitate secured financial transactions.

• With Legal Authorities: When required to respond to subpoenas, court orders, or other legal processes.

• With Marketing Partners (optional): Only with your consent for personalized promotions.

We do not sell or rent your information to third-party marketers.

5. Data Storage and Retention

• Your information is stored securely on servers with encryption and firewall protection.

• We retain your personal data only for as long as necessary to fulfill the purposes listed in this policy or as required by law.

6. Your Rights

You may:

• View, edit, or delete your account information at any time

• Request a copy of the data we hold about you

• Withdraw consent for marketing messages

• Request that we stop processing your data (with exceptions for order fulfillment or legal compliance)

7. Security Measures

Martlots implements multiple layers of protection:

• Secure Sockets Layer (SSL) encryption for data transmission

• Regular security audits and monitoring

• Access to your data is restricted to authorized personnel only

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites.

9. Policy Updates

We may revise this policy to reflect changes in our services or regulations. We encourage users to review it periodically.

10. Contact Us

For questions or data access requests, please contact: 📧 martlotsbusiness@gmail.com 📞 +234 8123206064

Order Return & Refund Policy

1. Commitment to Customer Satisfaction

If you're not completely satisfied with your purchase, we’re here to help. Our return policy is designed to make sure your shopping experience remains smooth and fair.

2. Conditions for Return

Returns are accepted under these conditions:

• Item is damaged or defective

• Product received is incorrect (wrong item, size, or color)

• Product doesn't match listing description

The return request must be raised within 7 days of delivery. Returned items must be unused, unaltered, and in original packaging with tags.

3. Items Not Eligible for Return

• Opened or used personal care items (e.g., toiletries, cosmetics)

• Perishable goods (e.g., groceries, plants)

• Gift cards or digital downloads

• Clearance or final sale items (if specifically marked)

4. How to Request a Return

To begin a return:

1. Login to your Martlots.com

2. Scroll down to footer

3. Click Initiate Return or chat with us on WhatsApp

4. Submit a brief reason and photo proof (if applicable)

Our team will review your request within 48 hours and guide you through the return process.

5. Refunds Process

• Once the returned item is verified, a refund will be processed within 5–7 business days.

• Refunds are issued to the original payment method or credited to your Wallet.

If a pickup is required, our delivery partner will contact you to arrange a convenient time.

6. Exchange Policy

In case of size, color, or model mismatch, eligible items can be exchanged if stock is available. Where not available, a refund will be processed instead.

7. Need Help?

For any return or order-related assistance: 📧 martlotsbusiness@gmail.com 📞 +234 8123206064