Effective Date: [28/6/2025] Last Updated: [28/6/2025]

Welcome to Martlots—your trusted destination for online shopping and outlet supermarket services. These Terms and Conditions (“Terms”) govern your access to and use of the Martlots platform (the “Platform”), including our website, mobile app, and all services made available by Martlots and its partners. By accessing or using the Platform, you agree to abide by these Terms.

1. User Eligibility

Martlots is open to individuals aged 18 and above. By using our Platform, you confirm that you are legally eligible to enter into a binding agreement and that the details you provide are accurate and complete.

2. Account Creation and Responsibilities

To shop or sell on Martlots, users may create an account. You are responsible for:

• Maintaining the confidentiality of your login details

• All activities under your account

• Notifying us immediately in the event of unauthorized access

Martlots reserves the right to suspend or terminate any account found to violate our terms or operate fraudulently.

3. Product Listings and Merchant Responsibilities

• All products listed on Martlots are provided by verified merchants.

• Merchants must ensure that listings are accurate, updated, and comply with applicable laws and standards.

• Martlots reserves the right to remove any content that violates these conditions.

4. Orders, Payments & Pricing

• Orders placed through Martlots are binding upon confirmation.

• All transactions are processed using secure, certified payment gateways.

• Martlots is not liable for pricing errors due to technical glitches or misinformation provided by merchants.

5. Shipping and Delivery

• Delivery timelines and logistics may vary by location and vendor.

• Delays caused by third-party logistics providers are beyond Martlots’ direct control, but we work to ensure swift resolution.

6. Return, Refund, and Cancellation Policy

• Customers may return eligible items within the specified window under our [Return Policy].

• Refunds will be processed through the original payment method, subject to validation.

• Martlots reserves the right to decline returns that fail to meet our guidelines.

7. User Conduct

To maintain a safe community, you agree not to:

• Provide false information

• Attempt to gain unauthorized access to the platform

• Post offensive or unlawful content

• Use Martlots to defraud others

8. Intellectual Property

• All content on Martlots, including branding, layout, and functionality, is owned or licensed by Martlots.

• You may not copy, modify, or distribute any part of the Platform without written consent.

9. Disclaimers and Limitation of Liability

• Martlots operates on an “as is” basis and does not guarantee the uninterrupted availability of the Platform.

• We are not liable for indirect or consequential damages arising from your use or inability to use the Platform, including disputes with third-party vendors or delivery partners.

10. Suspension and Termination

• Martlots may suspend or terminate your account or access at its discretion, including for breaches of these Terms or fraudulent activity.

• In such cases, any pending orders or balances will be handled in accordance with applicable policies.

11. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of any location we operate. Any disputes shall be settled in the courts of competent jurisdiction within that region.

12. Updates to Terms

We may modify these Terms at any time. Material changes will be communicated through appropriate channels. Continued use of the Platform after updates signifies your acceptance.

13. Contact and Support

For any queries, feedback, or disputes, please reach out to us at: 📧 [martlotsbusiness@gmail.com] 📞 [+234 8123206064]